Frequently Asked Questions
Training
What is the duration and format of your training sessions?
Our training sessions are designed with flexibility in mind. We can adapt our courses to fit your schedule and preferred format, ranging from a concise 60-minute webinar to a comprehensive full-day on-site training course.
Whether you have a small team or a large group, our programs are tailored to accommodate your specific requirements. We understand that each organization has its own unique needs, and our goal is to provide training experiences that are both convenient and effective for your team's learning
journey.
Are your training courses customisable?
Absolutely!
Our training programs are designed to adapt seamlessly to your unique requirements.
With our trainers' extensive experience spanning over 10 different industries in both the private and public sector, we understand the diverse challenges each sector faces. Our approach is not one-size-
fits-all; rather, we pride ourselves on creating bespoke solutions tailored to your organization's specific needs.
None of our courses are off the shelf — each one is tailored to address the learning needs of your team, ensuring a training experience that is both relevant and impactful.
Contact Us to arrange a meeting to discuss your specific requirements.
What qualifications do your team possess?
Terri has qualifications in the following areas:
- Bachelor of Arts degree in Mathematics Education from South Dakota State University (1993)
- QQI Level 6 Special Purpose Award in Training and Development (2017).
- Diploma in Life and Business Coaching from the Association for Coaching (2021)
- Insights-Discovery Accredited Facilitator (2022)
- RocheMartin Emotional Capital Report (ECR) – accredited facilitator
Eric has qualifications in the following areas:
- Bachelor of Science in Mechanical Engineering from South Dakota School of Mines and Technology (1993)
- American Association of Measurements and Instrumentation (AAMI) – accredited expert trainer (2021)
- Diploma in Life and Business Coaching from the Association for Coaching (2021)
What is your refund policy?
We understand that schedules can change, and unforeseen circumstances may arise.
To ensure flexibility and fairness, our refund and rescheduling policy is as follows:
- No Charge: Cancel or reschedule your training session at no charge if done within four weeks of the scheduled training date.
- 50% Charge: For cancellations or rescheduling requests made within 2 - 4 weeks of the training date, a 50% charge will apply.
- 100% Charge: Cancellations or rescheduling requests made within one week of the training date will incur a 100% charge.
We appreciate your understanding and cooperation in adhering to these guidelines. Please contact our team as soon as possible to discuss any changes to your training schedule. We are committed to providing exceptional service and will work with you to find the best solution for your needs.
Please read our full policy HERE
Coaching
What is the difference between business coaching and life coaching?
Business coaching focuses on professional and career-related goals, such as leadership development and strategic planning. Life coaching, on the other hand, is more holistic, addressing personal growth, relationships, and overall life satisfaction.
How can coaching benefit my career or personal life?
Coaching provides personalised support to help you identify and achieve your goals, whether they're related to career advancement, improved work-life balance, or personal development. It offers a structured and empowering process to unlock your full potential.
What coaching qualifications and experience does your team have?
Both Eric and Terri have a diploma in Life and Business Coaching from the Association for Coaching since 2021. Eric works as a business coach and mentor for Boston Scientific, as well as a volunteer mentor for personal development within the community in Cork.
Terri works as a business and career coaching with corporate clients, utilising such assessments such as Insights Discovery Personality Profile and the RocheMartin Emotional Capital Report (ECR). She also provides volunteer coaching for personal development within the community in Cork.
Can coaching be done remotely, or is it typically in person?
We offer the flexibility of both remote and in-person coaching sessions to accommodate your preferences and busy schedule. Virtual coaching has become increasingly popular, providing convenience without compromising the effectiveness of the coaching experience.
If you live in the Cork area, in-person coaching sessions can be arranged if that is preferred.
What is your Cancellation Policy for One-on-One Coaching Sessions?
We understand that unforeseen circumstances may arise, requiring adjustments to scheduled coaching sessions. To ensure a fair and efficient process, please note our cancellation policy:
Cancellation Timeframe:
Clients are requested to provide a minimum of 24 hours' notice for any cancellations or rescheduling of one-on-one coaching sessions.
Cancellation Fees:
Cancellations made with less than 24 hours' notice will be subject to a cancellation fee equivalent to
50% of the session cost.
Emergency Situations:
We understand that emergencies may occur. In such cases, please contact your coach as soon as possible to discuss the situation and explore possible alternatives.
No-Show Policy:
If a client fails to attend a scheduled session without prior notice, the full session fee will be charged.
Rescheduling:
Clients are encouraged to reschedule sessions whenever possible, and we will do our best to accommodate your needs within our availability.
We value your commitment to your personal and professional development and appreciate your understanding of the importance of adhering to this policy. Please feel free to contact us with any questions or concerns regarding scheduling or cancellations.
How long does a coaching relationship typically last?
It depends!
The needs of the person seeking coaching will be considered, and the goals they aim to achieve play a crucial role in determining the duration.
Typically, a coaching relationship lasts between 3-6 sessions, with a space of 2-4 weeks between each session to give time for the coachee to reflect, complete tasks, and implement action plans.
Some individuals may find value in a longer-term coaching relationship, extending beyond the initial sessions, especially if they have complex or ongoing goals that require sustained support and guidance.